SURPLUSONE MASTER USER AGREEMENT

The Traditional Chinese version of this Master User Agreement(hereinafter referred to as the “Agreement”) is the official and authoritative language version. In the event of any inconsistency between the Traditional Chinese version and any other translated version, the Traditional Chinese version shall prevail. All ancillary platform policies, the Master Seller Agreement& Operations Manual, and the Privacy Policy must be provided in a complete, downloadable, and retainable format with clearly marked version numbers, publication dates, and effective dates prior to user acceptance. Except where mandatory provisions of applicable law dictate otherwise, the order of priority among documents is governed by Section 20 of this Agreement. This Agreement is governed by the laws of the Hong Kong Special Administrative Region, China.

This Master User Agreement is entered into by and between:

Dreamblox International Co. Ltd., a company entity duly incorporated and existing under the laws of Hong Kong, acting as the sole owner, operator, and licensor of the Surplusone marketplace(hereinafter referred to as “Surplusone,” “Platform,” or “We”);

AND

You(hereinafter referred to as “User” or “Buyer”), any natural person, business entity, partnership, or legal subject that registers, accesses, or uses any function or interface of the Surplusone platform.

WHEREAS, Dreamblox International Co. Ltd. operates the Surplusone platform as a Business-to-Business(B2B) digital marketplace for surplus, overstock, slow-moving, cancelled order, and liquidation inventory;

WHEREAS, Dreamblox International Co. Ltd. acts as the Merchant of Record for all payment transactions on the platform;

WHEREAS, You wish to use the platform to browse and purchase inventory;

NOW, THEREFORE, in consideration of the mutual covenants contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

By downloading, installing, registering, logging in, accessing, browsing, purchasing, or otherwise interacting with any function, service, or infrastructure of the Surplusone platform, you acknowledge that you have read, understood, and expressly agreed to be legally bound by this Agreement, the Privacy Policy, and all operational directives, rules, and policies published on the platform. Continued use of the platform constitutes irrevocable acceptance of all terms and any subsequent amendments.

Notice to Sellers: If you also operate as a seller on the platform, you are additionally bound by the Surplusone Master Seller Agreement& Operations Manual, which governs all seller-specific obligations including but not limited to listing requirements, deposits, TIGS compliance, shipping obligations, documentation responsibilities, and enforcement mechanisms. The Master Seller Agreement& Operations Manual is incorporated herein by reference and constitutes a binding component for all sellers.

For the purposes of this Agreement, the following terms shall have the meanings ascribed below:

1. “Surplusone” or “Platform” refers to the proprietary B2B digital marketplace ecosystem, encompassing all associated domain names(including but not limited to surplusone.com and surplusone.cn), mobile applications(available on Apple App Store, Google Play, and other authorized distribution channels), and all software interfaces.
2. “Dreamblox International Co. Ltd.” refers to the company incorporated in Hong Kong, which is the sole owner, operator, licensor of the Surplusone platform, and the Merchant of Record for all payment transactions on the platform.
3. “User” or “Buyer” refers to any natural person, business entity, partnership, or legal subject that registers, accesses, or uses any function of the platform in the capacity of a purchaser.
4. “Seller” refers to any natural person, business entity, partnership, or legal subject that has registered, is applying to register, or actively uses the seller functions of the platform. Sellers are governed by the Master Seller Agreement&Operations Manual.
5. “Product Listing” refers to the digital representation of any product, inventory lot, or asset posted by a seller through the platform interface for commercial transaction.
6. “Merchant of Record” or “MoR” refers to Dreamblox International Co. Ltd., as the legal entity responsible for collecting buyer payments, processing refunds, handling chargebacks, and contracting with payment processors for payment services.
7. “Payment Processor” refers to the licensed and regulated payment institution commissioned by Dreamblox International Co. Ltd. to process, route, and settle financial transactions on the platform, including but not limited to Airwallex(and its applicable affiliated entities as disclosed on the order/payment page).
8. “Transparent Inventory Grading System(TIGS)” refers to the proprietary mandatory four-tier grading taxonomy used to quantify, classify, and disclose inventory provenance, physical condition, and risk parameters.
9. “Importer of Record(IOR)” refers to the legal entity bearing ultimate statutory and regulatory responsibility for customs clearance, import compliance, and receipt of goods in the destination country.
10. “Exporter of Record(EOR)” refers to the legal entity bearing ultimate statutory and regulatory responsibility for customs clearance, export compliance, and provision of accurate trade documentation.
11. “KYC/KYB” refers to the “Know Your Customer” and “Know Your Business” due diligence and identity verification protocols executed by the platform, payment processors, or their authorized third-party compliance providers.
12. “Group Buy” refers to a split-listing mechanism allowing multiple buyers to purchase allocated shares of a single consolidated inventory lot.
13. “Make an Offer” refers to a negotiation protocol allowing buyers to submit binding financial offers to sellers, subject to preset minimum threshold parameters.
14. “Official Channels” refer to the only authorized communication pathways recognized by Surplusone, strictly limited to:(a) emails originating from@surplusone.cn,@surplusone.com, or@dreamblox.com domains;(b) verified WeChat enterprise accounts; and(c) the platform’s proprietary instant messaging infrastructure.
15. “3PL” refers to independent third-party logistics providers performing freight forwarding, transportation, and last-mile delivery services.
16. “Privacy Policy” refers to the comprehensive data governance framework regulating Surplusone’s collection, processing, storage, and transmission of Personally Identifiable Information(PII) and corporate data.
17. “Legal Age” or “Age of Majority” refers to the minimum age at which a natural person is legally permitted to enter into binding contracts, assume legal obligations, and exercise full civil capacity in the jurisdiction of their residence, domicile, nationality, or from which they access the platform(whichever applicable threshold is highest).
18. “Minor” refers to any natural person who has not attained the aforementioned Legal Age or Age of Majority in their applicable jurisdiction.

Unless the context strictly requires otherwise:(a) words in the singular include the plural and vice versa;(b) references to“Section” or “Clause” refer to divisions of this Agreement;(c) the term “including” means “including but not limited to”;(d) headings are for convenience only and do not affect legal interpretation.

The Surplusone platform is owned and operated by Dreamblox International Co. Ltd., a Hong Kong company. The platform’s logo and copyright are registered in the Hong Kong Special Administrative Region and Mainland China. Data servers are located in Hong Kong. The platform is accessible via surplusone.com, surplusone.cn, and mobile applications available on Apple App Store, Google Play, and other authorized distribution channels.

CRITICAL REQUIREMENT – MANDATORY LEGAL AGE:

2.2.1 Legal Age Requirement: All users registering to access the Surplusone platform and/or use its services must have attained the Legal Age(Age of Majority) in their respective jurisdictions. The minimum age threshold shall be determined by the laws of the jurisdiction of the user’s residence, domicile, nationality, or from which the platform is accessed, whichever prescribes the highest age requirement. In no event shall the minimum age be less than eighteen(18) years.

2.2.2 Strict Prohibition of Minors: The Surplusone platform and all its services are strictly not intended for, targeted at, or permitted for use by minors. The platform is exclusively a Business-to-Business(B2B) commercial marketplace. Any registration, access, browsing, purchase, or any other form of use by a minor is absolutely prohibited.

2.2.3 User Representations and Warranties: By registering, logging in, accessing, or using the platform, each user hereby represents, warrants, and undertakes that:

(a) If a natural person, they are at least eighteen(18) years of age and have attained the Legal Age in the applicable jurisdiction(whichever is higher);
(b) If acting on behalf of a business entity, partnership, or other legal subject, the individual registering the account has full legal authority to bind such entity, and the entity is duly organized, validly existing, and in good standing under the laws of its place of incorporation or organization;
(c) They are not a minor and have not registered or accessed the platform on behalf of or for the benefit of a minor.

2.2.4 Verification and Enforcement: Surplusone reserves the absolute right, at its sole discretion, at any time to:

(a) Require any user to provide written proof of age and identity(including but not limited to government-issued photo ID, passport, national ID card, or driver’s license);
(b) Conduct age verification checks via third-party identity verification services;
(c) Immediately suspend or permanently terminate any account found or reasonably suspected to belong to a minor or unable to provide satisfactory proof of Legal Age;
(d) Declare null and void any and all transactions conducted through an account registered by a minor.

2.2.5 Consequences of Misrepresentation: Any user who misrepresents their age or legal capacity to register or access the platform shall:

(a) Be subject to immediate permanent account termination;
(b) Forfeit all funds, memberships, and benefits associated with the account;
(c) Be liable for all damages, costs, losses, and expenses incurred by the platform, other users, or third parties as a result of such misrepresentation;
(d) Be reported to relevant regulatory authorities and law enforcement agencies where applicable.

2.2.6 Parent/Guardian Liability: If a minor accesses the platform using the account, credentials, or device of a parent, legal guardian, or any other adult, the account holder shall bear full and strict liability for all activities, transactions, obligations, and liabilities arising from such unauthorized access. The account holder may not assert any claim for refund, rescission, or relief on the grounds that the actual user was a minor.

2.3.1 Upon first downloading and opening the application, users must:

1. Enter a valid phone number or email address;
2. Receive and enter a secure verification code sent via SMS(standard messaging rates may apply) or email;
3. Set a secure password; or
4. Alternatively, authenticate directly using Apple ID or Google ID.

2.3.2 By logging in with Apple ID or Google ID, users authorize the platform and Apple/Google to access, obtain, and/or use the user’s Apple/Google ID information for authentication and account management purposes.

2.3.3 Users must agree to the platform’s User Agreement and Privacy Policy to access the platform and use its services. Upon login, users enter into a legally binding agreement with Surplusone and are bound by all platform agreements and policies.

Users bear full responsibility for safeguarding their account credentials. All actions taken under a user’s account shall be deemed authorized by the account holder. If users suspect unauthorized access, they must immediately notify Surplusone through Official Channels.

The platform collects and processes user information only to the extent necessary for registration, identity verification, membership services, order fulfillment, payment, logistics, customs, invoicing, dispute resolution, and legal/regulatory compliance. Different information requirements apply to different user types; visitors are not required to submit all information listed in this section merely for browsing public content. Specific processing purposes, retention periods, cross-border transfers, and user rights are governed by the Privacy Policy.

1. All Registered Users: Valid email address and/or phone number for registration and security; legal name or information identifying the account holder as required by law for payment or compliance purposes.
2. Buyers – When placing orders or using services requiring fulfillment: Shipping address and billing information(if applicable); if the buyer is a business or purchasing on behalf of a business, legal business name, business address, and business registration documents may be required for invoicing, KYC/KYB, import, or compliance purposes.
3. Age/Legal Capacity Verification: To the extent required for legal or risk control purposes, the platform may collect date of birth or other proof of age; where verification can be accomplished with less data, the platform shall prioritize methods requiring minimal data.
4. Payment Information: Complete payment credentials(bank cards, credit cards, or other payment instruments) are collected and processed directly by the payment processor’s hosted payment pages or tokenization systems. Except as otherwise required by law, payment processors, or security compliance, the platform does not collect, store, or process complete card numbers, CVV/CVC codes, or other sensitive payment authentication data.
5. The platform does not require users to submit complete credit card numbers directly to the platform. Payment pages shall be provided by the applicable payment processor and shall clearly display the actual acquiring/payment service entity; the platform receives only tokenized or summary information necessary for payment processing, refunds, reconciliation, and risk management.
6. Visitors: Visitors submit information only when actively using features requiring accounts, payments, or other restricted functions; the platform does not require visitors to submit complete identity, business, or payment information as a condition for browsing public pages.

This section is governed by principles of business necessity and data minimization; non-essential fields shall not be made mandatory conditions for registration, browsing, or completing transactions.

2.6.1 Users must be of Legal Age in their jurisdiction and possess the legal capacity to enter into binding commercial contracts.
2.6.2 Users declare that all transactions are for commercial or business purposes and not for personal consumption.
2.6.3 Users acknowledge that consumer protection laws may not apply to platform transactions.
2.6.4 The platform and its services are not intended for minors. Any registration or attempted registration by a minor is void ab initio.

3.1.1 Free Buyer: Default tier upon registration. Free Buyers must be of Legal Age. Free Buyers may freely browse the platform but are subject to limited services, features, privileges, and non-discounted service fees. Surplusone reserves the right to add, alter, restrict, remove, and/or suspend Free Buyer services and/or features without prior written notice or consent.

3.1.2 Smart Buyer and Pro Buyer: Upgraded tiers offering additional services, features, discounted service fees, and privileges as detailed in the Membership Service Pricing Plan. To access extended services, Free Buyers must upgrade to Smart Buyer or Pro Buyer. Only users of Legal Age may purchase or hold paid memberships.

Seller membership tiers, onboarding requirements, KYC/KYB due diligence, and associated fees are exclusively governed by the Master Seller Agreement& Operations Manual. Users wishing to become sellers must apply through the platform and accept the Master Seller Agreement& Operations Manual as a mandatory prerequisite.

3.3.1 Non-Refundable: Memberships are strictly non-refundable except where explicitly authorized in writing by platform customer service.
3.3.2 Upgrades: Users may upgrade to a higher tier at any time provided they remain of Legal Age and meet all platform requirements.
3.3.3 No Downgrades: Users may not downgrade membership before the current membership cycle expires.
3.3.4 Platform Rights: The platform reserves the right to unilaterally adjust membership pricing and to add or remove, increase or decrease any or all additional services, features, discounted rates, and privileges in membership plans at any time.
3.3.5 Payment Processor KYC: When purchasing memberships or additional services, users provide personal information to the platform and payment processor. KYC verification may be required/executed by the payment processor.

CRITICAL UNDERSTANDING:

4.1.1 Surplusone operates strictly as a Business-to-Business(B2B) digital marketplace for surplus, overstock, slow-moving, cancelled order, and liquidation inventory.
4.1.2 Surplusone is not the seller, manufacturer, or owner of any products listed on the platform.
4.1.3 All products listed on the platform are 100% owned, controlled, and sold by sellers, not by Surplusone.
4.1.4 All purchase contracts are formed directly and solely between buyers and sellers.

4.1.5 Dreamblox International Co. Ltd. acts as the Merchant of Record for all payment transactions on the platform. As MoR, Dreamblox is the payment service contracting party, the fund collection and settlement entity, and bears primary responsibility for processing refunds, chargebacks, and payment disputes. Buyer transaction funds are processed by payment processors(including but not limited to Airwallex) pursuant to their payment service terms and applicable law. Surplusone does not become the seller, manufacturer, or owner of products sold by virtue of providing platform services; however, it assumes corresponding liability for platform services and its own statutory obligations.

4.1.6 The platform is not intended for, designed for, or targeted at minors. All users must be of Legal Age and engage in commercial transactions for business purposes.

4.2.1 Products listed on the platform include surplus, overstock, slow-moving, cancelled order, or liquidation inventory.

4.2.2 Products may:
1. Deviate from retail-perfect condition;
2. Contain mixed specifications;
3. Include disclosed cosmetic or functional defects.

4.2.3 Buyers expressly acknowledge and accept these inherent commercial risks.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SURPLUSONE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. SURPLUSONE DOES NOT WARRANT OR GUARANTEE:
1. PRODUCT QUALITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE;
2. RESALE VALUE, PROFITABILITY, OR COMMERCIAL VIABILITY;
3. COMPLIANCE WITH BUYER’S LOCAL, STATE, NATIONAL, OR INTERNATIONAL REGULATIONS;
4. ACCURACY, RELIABILITY, OR OUTCOMES OF THE TIGS GRADING SYSTEM;
5. THAT ACCESS TO THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

The Transparent Inventory Grading System(TIGS) is a mandatory four-tier grading taxonomy designed to decouple product condition from inventory quality, quantify systemic uncertainty, and tie grades to pricing expectations and dispute resolution logic. Every product listing must display all four(4) tiers simultaneously.

Note: Detailed TIGS grading requirements, seller obligations, evidence standards, and enforcement mechanisms are set forth in the Master Seller Agreement& Operations Manual. The following information is provided to buyers for reference and transparency purposes only.

Calculated score(0-100) determining lot homogeneity:
1. 90-100: Highly uniform/homogeneous lot
2. 70-89: Minor, acceptable variance
3. 50-69: Mixed but commercially viable
4. <50: Highly heterogeneous/mixed lot

Display Syntax:[IOG]/[PCG]/ CCS[Score]/[RTI](Example: O2/ P1/ CCS 92/ R2 → “Cancelled Order · Like New · Uniform Lot · Sampled Inspection”)

TIGS information is provided based on seller disclosures and structured inputs for reference and transparency purposes only. Surplusone does not guarantee the accuracy or outcomes of grading. Buyers are responsible for reviewing all disclosures prior to purchase.

6.1.1 Buyers of Legal Age may place orders or submit offers through the platform.
6.1.2 Once an order or offer is accepted by a seller, a binding commercial contract is formed directly between the buyer and seller.
6.1.3 Buyers may not cancel orders except as permitted under platform rules.
6.1.4 Prices are set by sellers. Surplusone does not set or control product pricing.

6.2.1 Pre-Acceptance: Orders may be cancelled penalty-free/full refund only before seller acceptance.
6.2.2 Post-Acceptance: Once an order is accepted by a seller, cancellation fees apply.
6.2.3 Post-Shipment: After products are shipped, buyers may no longer request cancellation. Buyers must submit cancellation requests to Surplusone customer service, subject to approval.
6.2.4 Approved Post-Shipment Cancellations: If customer service approves cancellation post-shipment, buyers remain responsible for:
1. Full shipping costs;
2. Platform service fees;
3. Return shipping costs back to seller. Only product value will be refunded to buyer.

6.3.1 Buyer Participation: Buyers with access to Group Buy functionality may purchase one or more shares from a Group Buy listing. Buyers must prepay for their purchased shares.
6.3.2 Success Condition: A Group Buy becomes a successful transaction only when all split shares are fully sold within the set timeframe.
6.3.3 Failure Condition: If the time expires with unsold shares remaining, the Group Buy transaction fails and all prepaid funds are refunded to prepaying buyers.

6.4.1 Buyer Participation: Buyers with access to Make an Offer functionality may submit offers of equal, lower, or higher value.
6.4.2 Purchase Deposit: Buyers must prepay a purchase deposit when making an offer.
6.4.3 Offer Acceptance: If a seller accepts a buyer’s offer, the purchase deposit is applied and the buyer must pay the remaining balance. A binding, irrevocable commercial contract is formed.
6.4.4 Offer Rejection: If a seller rejects a buyer’s offer, the purchase deposit is refunded to the buyer.
6.4.5 Irrevocability: Once an offer is accepted, it is irrevocable and classified as a successful transaction. Rescission or cancellation by either party constitutes material breach.

7.1.1 All buyer payments, refunds, and related payment transactions are processed by Dreamblox International Co. Ltd. as Merchant of Record through its contracted licensed payment processors. The payment processor for platform transactions is Airwallex(and its applicable affiliated entities as identified on the order/payment page).

7.1.2 Dreamblox International Co. Ltd. is:
 The Merchant of Record and acquiring merchant entity;
 The Payment Service Contracting Party entering into payment service contracts with payment processors;
 The Fund Collection and Settlement Entity for all buyer payments;
 The entity bearing Primary Responsibility for refunds, chargebacks, and payment disputes.

7.1.3 The specific payment processor entity name, its role, and applicable terms shall be clearly displayed on the order/payment page prior to payment confirmation.

7.1.4 The payment processor’s Acceptable Use Policy, Privacy Policy, and other external terms shall be provided to users in an accessible, downloadable, and retainable format with clearly marked version numbers, publication dates, and effective dates prior to payment or activation of relevant services. Payment processor terms take precedence only with respect to matters directly within their governance, including payment services, payment security, card network rules, refunds, and chargeback handling. Conflicts among this Agreement, the Master Seller Agreement, the Operations Manual, and the Privacy Policy are resolved according to the document hierarchy specified in Section 20. No external payment terms shall be construed to expand Surplusone’s contractual obligations to users unless expressly agreed upon in this Agreement or on the order page.

7.1.5 For the avoidance of doubt, the Airwallex Privacy Policy is available at:
https://www.airwallex.com/global/terms/privacy-policy

7.2.1 Buyer transaction funds are processed by the payment processor pursuant to the payment service contract and applicable law. The payment processor may release funds after shipment confirmation and expiration of the platform inspection/dispute window in accordance with its settlement rules. In the event of refunds, chargebacks, fraud, AML/sanctions screening, regulatory requirements, or other legitimate risks, the payment processor may suspend, restrict, reverse, or reprocess funds pursuant to law or its applicable rules.

7.2.2 The legal nature of funds, holding entity, release conditions, and maximum holding period are governed by the payment processor’s applicable terms, card network/bank rules, and applicable law. Estimated maximum processing/settlement timelines shall be displayed to users on the payment or order confirmation page prior to payment.

7.2.3 Surplusone does not hold buyer transaction funds as its own funds, and this arrangement does not constitute bank deposits, payment accounts, or escrow services provided by Surplusone.
7.2.4 This mechanism does not constitute escrow services provided by Surplusone.

7.3.1 When placing an order, buyers must prepay shipping fees. Prepaid shipping fees are estimates by 3PL companies.
7.3.2 Unless otherwise stated, shipping fees may or may not include:packing fees, domestic transport, customs brokerage, customs clearance, overseas freight, door-to-door delivery, taxes and duties, and any other transportation-related service fees.
7.3.3 Actual shipping fees will be calculated within five(5) to seven(7) business days after the order is placed, confirmed, and shipped to the 3PL warehouse.
7.3.4 Once actual shipping fees are confirmed, overpayments of prepaid shipping fees will be refunded to buyers provided the delivery address remains unchanged.

7.4.1 Complete payment card data(including full card numbers, CVV/CVC codes, and other sensitive authentication data) is collected, processed, and tokenized solely by payment processors through their hosted payment pages or tokenization systems. The platform does not directly collect, store, or process such data.
7.4.2 PCI DSS compliance responsibility for card data collection and processing rests with payment processors. The platform maintains compliance with applicable security standards for any tokenized or summary payment information it receives and processes.

8.1.1 Surplusone does not operate, own, or manage any logistics services or logistics companies.
8.1.2 All logistics, shipping, and delivery are executed by independent third-party logistics(3PL) companies.
8.1.3 Surplusone facilitates only as an intermediary between buyers and sellers regarding logistics matters.

8.2.1 All shipping defaults to ocean freight.
8.2.2 From the time 3PL receives seller products and loads them onto the next earliest available scheduled voyage, under normal conditions and circumstances, shipping may take forty-five(45) to sixty(60) days unless buyers make special shipping arrangements.

Buyers agree not to hold the platform liable for delays caused by:
1. Adverse weather conditions;
2. Traffic issues;
3. Unexpected shipping mechanical failures or damage;
4. Customs clearance issues;
5. Acts of war, terrorism, political or hijacking incidents(whether accidental or intentional).

8.4.1 If buyers have their own logistics arrangements, they may choose to ship their orders to addresses within China.
8.4.2 Buyers must set their delivery address to the logistics company’s receiving address.
8.4.3 The address where the logistics company receives goods on behalf of the buyer shall be deemed the final destination of the order, regardless of whether the buyer receives the goods in their home country.
8.4.4 Logistics companies receiving goods on behalf of buyers must execute the platform’s receiving agreement. All receiving agreement conditions are identical to those when buyers receive goods directly.
8.4.5 If any issues arise between the buyer’s self-arranged logistics, the buyer, and the products, Surplusone assumes no liability or obligation and will not act as intermediary or service provider on behalf of the buyer.

8.5.1 If products are damaged during transit(whether domestically in origin country or during overseas shipping), Surplusone acts solely as intermediary for affected parties to conduct investigations with 3PL companies and attempt to formulate solutions.
8.5.2 Users understand and agree that not all solutions can be satisfactory.
8.5.3 Users agree not to hold Surplusone liable for any logistics issues, freight damage, shipping loss, or delays.

Note: Seller shipping obligations, logistics documentation responsibilities, and related enforcement mechanisms are governed by the Master Seller Agreement& Operations Manual.

9.1.1 All buyers expressly agree to serve as Importer of Record(IOR) for all inbound transactions.
9.1.2 Buyers are responsible for meeting all customs clearance regulations and providing all legally accurate information required to process customs clearance.
9.1.3 Buyers are responsible for ensuring ordered products can legally enter their country and/or the country of delivery address, including product categories, certifications, and all other regulatory requirements.
9.1.4 Ensuring products can legally enter destination countries is not the platform’s responsibility.
9.1.5 If products are denied entry by customs, the platform assumes no liability or obligation.
9.1.6 Buyers are responsible for all import duties, customs clearance fees, VAT, excise taxes, or other levies payable to destination countries.

All seller obligations as Exporter of Record, including export compliance, documentation, certifications, and related liabilities, are governed by the Master Seller Agreement& Operations Manual.

Surplusone is not responsible for verifying import/export legality of products. If products are seized, denied exit, or denied entry by customs or border protection authorities, Surplusone assumes no liability. Surplusone assumes no responsibility if any customs issues arise.

TIME IS OF THE ESSENCE. Within forty-eight(48) hours of physically taking possession of products, buyers must:

1. Use the platform’s proprietary in-app camera function;
2. Record continuous, unedited video from product arrival through unboxing process;
3. Open packages and conduct random spot checks and sampling from multiple cartons;
4. Document all physical conditions and defects via timestamped photos and videos.

10.2.1 If buyers fail to complete the receipt protocol within the 48-hour window, orders may be flagged as “Deemed Completed” in the platform system. However, this status is for platform internal fulfillment and dispute management purposes only and shall not exclude, limit, or affect:
(a) Buyers’ rights under applicable law;
(b) Rights of issuing banks, card networks, acquiring institutions, or payment processors to handle refunds, fraud, unauthorized transactions, and chargebacks under applicable external dispute mechanisms;
(c) Any refund, chargeback, or payment dispute rights provided under applicable law, card network rules, or payment processor terms.

For matters falling within the scope of the above external payment dispute mechanisms, the platform shall handle them in accordance with applicable payment rules upon notification; buyers shall still provide relevant evidence within a reasonably practicable timeframe.

10.2.2 If the receipt procedure is completed/uploaded within 48 hours but no return/refund request and/or complaint is raised within seventy-two(72) hours after receipt, the order shall be deemed Completed(for platform internal purposes only), subject to the external dispute mechanism reservation clauses described in Section 10.2.1 above.

If buyers successfully complete the 48-hour receipt protocol, buyers have an additional seventy-two(72) hours from receipt to formally submit return/refund requests or complaints through the platform. Expiration of this 72-hour window results in automatic closure of platform internal dispute procedures, subject to buyer external rights preserved in Section 10.2.1.

Disputes must be submitted within platform-specified timeframes. Buyers must provide objective evidence including:
1. Shipping records;
2. Inspection documentation(timestamped photos and videos);
3. Comparison against listing disclosures.

10.5.1 Surplusone acts solely as impartial intermediary.
10.5.2 The platform will review all written, video, and photographic evidence submitted by both parties, analyze original listing data, and determine fault in an impartial manner.
10.5.3 Adjudication process may take seven(7) to fourteen(14) business days.
10.5.4 Platform adjudication decisions are binding only for platform internal enforcement and financial routing purposes. Such decisions do not affect, limit, or supersede:
(a) Mandatory rules of card networks, issuing banks, acquiring institutions, or payment processors;
(b) External chargeback, dispute, or refund determinations made by payment processors, card networks, or issuing banks;
(c) Buyers’ legal rights under applicable law.
10.5.5 Surplusone will approve returns/refunds through its internal process only when all evidence provided by buyers demonstrates seller is fully at fault.

10.6.1 If refund is adjudicated, products must be returned to seller.
10.6.2 After seller confirms receipt of returned goods, agreed refund amount will be released to buyer via original payment method. If seller fails to confirm receipt within a reasonable period(not exceeding fourteen(14) business days after tracked delivery confirmation), platform may process refund based on alternative delivery evidence(e.g., carrier tracking confirming delivery).
10.6.3 Buyers may need to arrange local reverse logistics and prepay shipping fees.
10.6.4 Buyers must submit shipping fee invoices to platform customer service for record.
10.6.5 Return shipping fees will be reimbursed to buyers only after seller confirms receipt of returned inventory or alternative delivery confirmation mechanism under Section 10.6.2 is triggered.

Refunds and returns are not automatic. Outcomes depend on:
1. Evidence review;
2. Seller obligations;
3. Platform rules;
4. Payment processor requirements.
Buyers acknowledge surplus inventory may not qualify for returns.

For the avoidance of doubt:
1. Platform internal dispute resolution procedures are designed to facilitate efficient resolution between buyers and sellers.
2. Platform internal dispute procedures do not constitute mandatory prerequisites for initiating external chargebacks, payment disputes, or refund claims.
3. Buyers retain the right to initiate external disputes with issuing banks or payment processors at any time, subject to applicable card network rules and time limits.
4. Platform internal time limits(48-hour receipt, 72-hour dispute window) apply only to internal evidence collection, liability allocation, and financial routing, and do not override mandatory external dispute rules.

Listing, soliciting, marketing, or transmitting the following items is absolutely prohibited regardless of local licensing. Violations constitute material breach resulting in immediate account termination:

1. Prohibited Hazardous Materials: Drugs and drug paraphernalia(including cannabis/marijuana derivatives regardless of local legality), controlled substances, alcohol, highly toxic/precursor chemicals, explosives, flammable/combustible materials, and corrosive materials.
2. Weapons and Controlled Equipment: All firearms(including parts/replicas), ammunition, crossbows, controlled knives(e.g., switchblades), fireworks, police equipment(handcuffs, tasers, etc.), and spy equipment for concealed audio/video recording.
3. Illegally Altered Documents and Financial Instruments: Counterfeit/altered IDs, official seals, government documents, academic credentials, invoices, non-collectible lottery tickets, circulating fiat currency(RMB, USD, etc.), stocks, bonds, cryptocurrencies, NFTs, all other currencies, and counterfeit money.
4. Protected Species and Cultural Relics: Nationally protected wildlife(live, carcasses, ivory, shark fins, etc.) and derivatives, rare plants, and cultural relics prohibited from trade(excavated or museum collections).
5. Pornography and Gambling: Obscene/pornographic materials/services, gambling tools(e.g., marked cards, slot machines), and gambling services.
6. Pharmaceuticals: Prescription drugs, antibiotics, narcotic/psychotropic drugs, and active pharmaceutical ingredients(API).
7. Specially Restricted Categories: Tobacco and tobacco products(including all nicotine products), e-cigarettes and electronic smoking devices, recycled waste cooking oil, human organs/remains, smuggled/refurbished counterfeit goods, IP-infringing items(e.g., counterfeit branded goods), and subversive publications.
8. Specially Controlled Items: SMS blasting hardware, GPS jammers/license plate flippers, card readers, decryption software, and private investigation services.
9. Uncertified and Recalled Goods: All electronic products, safety equipment, and children’s products without legal certifications(i.e., CCC, CE, FCC, etc.), and recalled or banned products.

The following products may not be listed unless valid, unexpired administrative permits, licenses, or authorization certificates are uploaded and maintained on the platform:

1. Health Products: Medical devices(requiring medical device registration certificates and business licenses), health supplements, contact lenses and care solutions.
2. Professional Industries: Locksmith tools/services, audio-visual products, customs-confiscated goods.
3. IP-Related Items: Goods bearing Olympic/protected logos, and branded products requiring explicit, verifiable brand authorization certificates.
4. Cultural Items: Privately held cultural relics requiring official state approval documents.

Listing prohibited or restricted items will result in: listing removal, warnings, service suspension, permanent store closure, and/or account termination. Legal liabilities arising from such violations are borne solely by sellers and/or buyers.

Buyers may not:
1. Abuse dispute or refund mechanisms;
2. Submit fraudulent claims;
3. Collude with sellers to circumvent platform rules;
4. Exploit platform for testing or arbitrage abuse;
5. Allow, facilitate, or enable any minor to access or use the platform through their account;
6. Engage in fraudulent payment activity or abuse chargeback mechanisms.

Note: Prohibited seller conduct, seller sanctions, and seller enforcement mechanisms are governed by the Master Seller Agreement&Operations Manual.

Surplusone may, at its sole discretion, enforce penalties including:
1. Remove, block, or suppress listings;
2. Withhold, freeze, or redirect payment funds;
3. Immediate suspension or permanent termination of accounts;
4. Report violations, PII, and corporate data to regulators, law enforcement, or customs authorities;
5. Retain all digital and physical evidence for legal defense or prosecution.
No prior notice is required in cases involving suspected risk, fraud, security concerns, or regulatory violations.

Surplusone may restrict buyer access for:
1. Dispute abuse;
2. Fraudulent behavior;
3. Regulatory or payment risk;
4. Refund abuse(may result in account suspension, permanent termination, and reporting to payment processors);
5. Allowing minors to access or use the platform through their account.

The platform encourages buyers to first utilize platform internal dispute resolution procedures for efficient issue resolution. However, this procedure does not constitute a mandatory prerequisite for initiating external chargebacks or payment disputes. Buyers retain the right to initiate disputes with issuing banks or payment processors at any time. Refund or chargeback abuse(including but not limited to fraudulent chargebacks, repeated baseless claims, or collusion) may result in:
1. Account suspension;
2. Permanent termination;
3. Reporting to payment processors and credit bureaus.

Surplusone maintains zero tolerance policy toward money laundering, fraud, scams, and terrorism financing.

All users warrant that all funds used in platform transactions originate from legitimate, verifiable sources.

13.3.1 Surplusone and its contracted payment processors(including Airwallex) shall independently or jointly perform KYC/KYB, AML, sanctions screening, and transaction monitoring in accordance with applicable laws and regulations.

13.3.2 For accounts, transactions, or activities triggering high-risk indicators, sanctions list matches, or suspicious activity flags, payment processors or the platform have the right, pursuant to applicable law and payment network rules, to:
(a) Freeze or restrict funds and suspend transactions;
(b) Decline or reject transactions;
(c) File Suspicious Activity Reports(SARs) with relevant authorities and provide all necessary data;
(d) Conduct enhanced due diligence and ongoing monitoring, including periodic re-verification.

13.3.3 If regulatory or law enforcement authorities determine funds originate from illegal sources or involve suspicious activity, Surplusone assumes no liability for frozen or seized assets.
13.3.4 Surplusone reserves absolute right to file Suspicious Activity Reports(SARs) with authorities and provide all necessary data as required by law.

Platform and payment processors shall apply risk-based ratings to users and transactions. High-risk users and transactions will be subject to enhanced due diligence, more frequent monitoring, and stricter transaction limits in accordance with applicable AML/CTF regulations and payment processor compliance policies.

All Surplusone personnel, agents, and automated systems will contact users only through Official Channels:
1. Email: Strictly from@surplusone.cn,@surplusone.com, or@dreamblox.com;
2. WeChat: Only via verified enterprise accounts;
3. In-App: Platform proprietary instant messaging infrastructure.

If you receive communications purporting to be from Surplusone through any of the following channels, you must immediately disregard and report:
1. Standard/personal WeChat accounts;
2. Third-party social or messaging platforms(WhatsApp, Line, Telegram, Facebook, LinkedIn, Instagram, Snapchat, Kakao, X/Twitter);
3. SMS, unauthorized emails, or unsolicited phone calls;
4. Unsolicited URL links, payment gateways, file downloads, or app downloads.

WARNING: Do not click URLs or download files from unauthorized sources. Users bear ultimate responsibility for verifying authenticity of communications.

14.3.1 Acknowledgment of Inherent Digital Risks: All users expressly acknowledge and agree that no digital platform, network, cloud infrastructure, or internet data transmission system is completely secure, impenetrable, or immune from unauthorized intrusion, technical failure, or malicious exploitation.

14.3.2 Limited Cyber Incident Liability: To the maximum extent permitted by applicable law, Surplusone shall implement and maintain industry-standard reasonable security measures to protect user data and platform infrastructure. In the event of a cyber incident(including but not limited to cyberattacks, hacking, unauthorized system access, malware, ransomware, DDoS attacks, data breaches, phishing, or social engineering attacks), provided Surplusone has fulfilled its statutory data protection and information security obligations, Surplusone shall not be liable for direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising therefrom.

14.3.3 Exceptions – The limitations in Section 14.3.2 do not exclude or limit:
(a) Liability that cannot be excluded or limited under applicable law;
(b) Liability arising from Surplusone’s fraud, willful misconduct, or gross negligence;
(c) Liability arising from Surplusone’s own breach of data protection, information security, or payment security obligations;
(d) Liability for unauthorized transactions or statutory refund obligations;
(e) Liability for personal injury or death caused by Surplusone’s negligence.

14.3.4 Users’ Independent Security Obligations: Users bear full responsibility for implementing and maintaining robust cybersecurity measures on their own devices, networks, and systems, including but not limited to deploying up-to-date antivirus software, using strong and unique passwords, enabling multi-factor authentication(MFA), and avoiding use of insecure networks. Surplusone assumes no liability for damages originating from users’ own devices, networks, or negligence.

All platform content, including but not limited to Surplusone logo(copyright registered in Hong Kong SAR and Mainland China), UI/UX design, TIGS grading methodology, algorithms, documentation, software, mobile applications, and all related materials, are proprietary intellectual property of Surplusone or its licensors.

Unauthorized reproduction, reverse engineering, scraping, data mining, or commercial exploitation of platform content is strictly prohibited and will be prosecuted to the fullest extent permitted by law.

Buyers agree to indemnify, defend, and hold harmless Surplusone, Dreamblox International Co. Ltd., and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses(including reasonable attorneys’ fees) arising from:
1. Buyer’s use of the platform;
2. Breach of this Agreement or platform policies;
3. Import or regulatory non-compliance;
4. Access or use of the platform by minors through buyer’s account, credentials, or device.

Seller indemnification obligations are governed by the Master Seller Agreement& Operations Manual.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SURPLUSONE SHALL IN NO EVENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL.

Except as set forth in Section 17.4 below, Surplusone shall not be liable for:
1. Quality disputes between buyers and sellers;
2. Commercial losses or downstream resale issues;
3. Logistics issues(including freight damage, shipping loss, or delays);
4. Customs delays, seizures, or regulatory holds;
5. Indirect or consequential damages of any kind;
6. Any acts, transactions, or losses arising from unauthorized access or use of the platform by minors through user accounts.

With respect to cybersecurity incidents, Surplusone’s liability shall be limited as set forth in Section 14.3 of this Agreement. For the avoidance of doubt, this limitation does not exclude liabilities that cannot be excluded under applicable law, including but not limited to Surplusone’s liability for fraud, willful misconduct, gross negligence, breach of statutory data protection or payment security obligations, or unauthorized transactions.

Except for the exceptions below, Surplusone’s total aggregate liability arising out of or in connection with this Agreement or use of the platform shall not exceed the total service fees actually paid by the user to Surplusone in the twelve(12) months preceding the event giving rise to the claim.

The liability cap does not apply to:
1. Surplusone’s liability for fraud, willful misconduct, or gross negligence that cannot be limited under applicable law;
2. Surplusone’s data protection, information security, payment security, or unauthorized transaction liabilities that cannot be excluded or limited under applicable law;
3. Portions of funds actually charged to users due to Surplusone’s own errors that are legally refundable, amounts due for refund, or duplicate charges;
4. Any liability that applicable law expressly prohibits from being contractually limited.

17.4.1 This section does not constitute transfer or waiver of liabilities legally borne by payment processors, issuing banks, card networks, or other third parties.

Surplusone may suspend or terminate any user account at any time for:
1. Violation of this Agreement, Master Seller Agreement&Operations Manual(if applicable), or any platform policy;
2. Fraudulent or illegal conduct;
3. Risk issues(financial, regulatory, or operational);
4. Abuse of platform mechanisms;
5. Conduct threatening platform or community safety, integrity, or reputation;
6. Discovery that user is a minor or account has been accessed or operated by a minor;
7. Seller failure to accept or comply with Master Seller Agreement& Operations Manual(for seller accounts).

Upon termination:
1. All pending transactions may be cancelled or completed at platform’s sole discretion;
2. User data may be retained for legal and regulatory compliance purposes;
3. Users remain liable for all unfulfilled obligations.

18.3.1 If platform determines user is a minor or account has been registered or accessed by a minor, platform shall immediately suspend or permanently terminate account without prior notice.
18.3.2 All transactions associated with such account may be declared null and void at platform’s sole discretion.
18.3.3 Any paid memberships or other funds associated with such account may be forfeited as liquidated damages to compensate for user’s material misrepresentation of age eligibility and breach of contract.
18.3.4 Platform reserves right to report such incidents to relevant regulatory authorities, law enforcement agencies, or child protection agencies in accordance with applicable law.

19.1.1 Buyer remittances are routed and processed by licensed regulated payment processors(Airwallex and its applicable affiliated entities as identified on order/payment page) commissioned by Dreamblox International Co. Ltd. as Merchant of Record.
19.1.2 Payment processors may conditionally hold funds pending shipment verification and dispute window expiration pursuant to their applicable terms and card network rules.
19.1.3 This mechanism does not constitute escrow services provided by Surplusone.
19.1.4 Users are legally bound by payment processors’ Acceptable Use Policies and Privacy Policies.

19.2.1 All physical logistics, freight forwarding, and last-mile delivery are executed by independent 3PL providers.
19.2.2 Surplusone does not operate physical logistics networks.
19.2.3 In events of freight damage or loss, Surplusone acts solely as digital intermediary facilitating 3PL investigations and claims processing.
19.2.4 Not all resolutions or claim payments can be guaranteed or satisfactory.
19.2.5 Users expressly agree not to hold Surplusone liable for any logistics, freight, or shipping issues.

By logging in with Apple ID or Google ID, users authorize platform and Apple/Google to access, obtain, and/or use users’ Apple/Google ID information for authentication and account management. Users warrant they are of Legal Age to grant such authorization and that the Apple ID or Google ID used is registered to a person of Legal Age.

Failure or delay by Surplusone to enforce any provision of this Agreement, Master Seller Agreement& Operations Manual, and/or any platform policy does not constitute waiver of its rights nor preclude subsequent enforcement.

20.2.1 Platform may amend this Agreement and related policies for legal, regulatory, payment processing, security, operational, or business reasons. For material changes(including substantive changes to fees, payments, refunds/chargebacks, liability limitations, dispute resolution, data processing, or core user obligations), platform shall provide reasonable prior notice to affected users via in-platform notifications, email, or other official channels before effective date, and obtain reconfirmation where required by applicable law.

20.2.2 Non-material changes may take effect upon publication; provided users have received reasonable notice of changes, continued use of platform may constitute acceptance of such changes.

20.2.3 Unless changes are required by mandatory laws or regulations, must-implement payment processor rules, or measures that must be implemented immediately to prevent fraud/security risks, orders formed, funds collected, refunds/chargebacks initiated, and transactions entered into settlement or dispute processing prior to change effective date shall, in principle, continue to be governed by terms effective at time of transaction formation. For unsettled funds, updated rules apply only where required by applicable payment rules, law, or risk prevention requirements.

20.2.4 If material changes require user reconfirmation, platform shall clearly specify reconfirmation deadline and consequences of non-confirmation. For material changes, platform may not rely solely on “continued use” as exclusive means of acceptance.

If any term, provision, or clause of this Agreement is held invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect enforceability of remaining provisions, which shall remain in full force and effect.

This Master User Agreement, together with Master Seller Agreement&Operations Manual(if applicable), Privacy Policy, and all supplementary platform policies, constitutes the complete and integrated agreement between user and Surplusone regarding subject matter herein, superseding all prior negotiations, representations, or agreements.

Surplusone shall not be liable for failure or delay in performing obligations under this Agreement caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, epidemics, government sanctions, internet outages, natural disasters, payment gateway failures, and cyberattacks(provided Surplusone has fulfilled its statutory security obligations).

This Agreement and any non-contractual obligations arising out of or in connection with it shall be governed by and strictly construed in accordance with the laws of the Hong Kong Special Administrative Region, China. Any disputes, controversies, or claims arising out of or in connection with this Agreement shall be subject to exclusive jurisdiction of courts in Hong Kong.

In event of any conflict or inconsistency among documents governing the platform, the following order of priority applies:
1. Mandatory laws, regulations, and card network rules(highest priority);
2. Payment service terms applicable to specific transactions;
3. Order page and payment page disclosures for such transactions;
4. Privacy Policy data processing provisions;
5. Master Seller Agreement& Operations Manual(seller-specific obligations only);
6. This Master User Agreement general user terms;
7. Other platform policies(lowest priority).

Unless users receive explicit notice prior to effective date and provide valid consent in accordance with applicable law, no ancillary document shall expand users’ payment, refund, chargeback, or data obligations under this Master User Agreement.If mandatory laws or regulations conflict with above hierarchy, mandatory laws or regulations prevail.

BY DOWNLOADING, INSTALLING, REGISTERING, LOGGING IN, ACCESSING, BROWSING, PURCHASING, OR OTHERWISE USING ANY FUNCTION, SERVICE, OR INFRASTRUCTURE OF THE SURPLUSONE PLATFORM, YOU HEREBY ACKNOWLEDGE, WARRANT, AND UNDERTAKE THAT YOU HAVE:

1. READ AND UNDERSTOOD THIS COMPLETE MASTER USER AGREEMENT AND PRIVACY POLICY;
2. UNDERSTOOD ALL LEGAL TERMS, OPERATIONAL CONDITIONS, AND FINANCIAL RESPONSIBILITIES CONTAINED HEREIN;
3. AGREED TO BE LEGALLY, CONTRACTUALLY, AND IRREVOCABLY BOUND BY ALL PROVISIONS OF THIS AGREEMENT;
4. ACCEPTED SYSTEMIC RISKS, DISCLAIMERS, AND LIABILITY LIMITATIONS ASSOCIATED WITH PLATFORM USE;
5. CONFIRMED SURPLUSONE(OPERATED BY DREAMBLOX INTERNATIONAL CO. LTD.) AS DIGITAL PLATFORM OPERATOR, TECHNOLOGY INTERMEDIARY, B2B MARKETPLACE FACILITATOR, AND MERCHANT OF RECORD FOR PAYMENT TRANSACTIONS;
6. AGREED TO INDEMNIFY, DEFEND, AND HOLD HARMLESS SURPLUSONE AND DREAMBLOX INTERNATIONAL CO. LTD. FROM ALL CLAIMS, LIABILITIES, AND REGULATORY VIOLATIONS;
7. CONFIRMED ALL PRODUCTS SOLD ON PLATFORM ARE 100% OWNED AND SOLD BY SELLERS, NOT BY SURPLUSONE, AND SURPLUSONE ASSUMES NO LIABILITY OR OBLIGATION FOR ANY PRODUCTS LISTED OR SOLD;
8. AGREED TO COLLECTION, PROCESSING, AND TRANSMISSION OF YOUR PERSONAL AND CORPORATE DATA IN ACCORDANCE WITH PRIVACY POLICY AND THIS AGREEMENT, INCLUDING PROCESSING BY PAYMENT PROCESSORS AND LOGISTICS PROVIDERS;
9. REPRESENTED AND WARRANTED THAT YOU ARE OF LEGAL AGE(AGE OF MAJORITY) IN YOUR JURISDICTION, AT LEAST EIGHTEEN(18) YEARS OF AGE, AND POSSESS FULL LEGAL CAPACITY TO ENTER INTO AND BE BOUND BY THIS AGREEMENT. YOU ACKNOWLEDGE AND AGREE THAT SURPLUSONE PLATFORM AND ITS SERVICES ARE NOT INTENDED FOR MINORS, AND ANY REGISTRATION, ACCESS, OR USE BY MINORS IS STRICTLY PROHIBITED AND CONSTITUTES MATERIAL BREACH OF THIS AGREEMENT;
10. UNDERSTOOD AND AGREED THAT PLATFORM INTERNAL DISPUTE RESOLUTION PROCEDURES DO NOT CONSTITUTE MANDATORY PREREQUISITES FOR INITIATING EXTERNAL CHARGEBACKS OR PAYMENT DISPUTES, AND BUYERS RETAIN ALL RIGHTS UNDER APPLICABLE CARD NETWORK RULES, ISSUER POLICIES, AND APPLICABLE LAW.

THIS ACKNOWLEDGMENT CONSTITUTES A LEGALLY BINDING EXECUTED AGREEMENT BETWEEN YOU AND DREAMBLOX INTERNATIONAL CO. LTD.(DBA SURPLUSONE).